- ✅ Free estimates on all repairs
- ✅ Same-day service when available
- ✅ 90-day warranty on all work
- ✅ Upfront, honest pricing
Our Story
15+ Years of Trusted Appliance Repair Service in Providence, RI
Built on Trust and Expertise
Appliance Expert Repair was founded in 2008 with a simple mission: provide honest, reliable appliance repair services that Providence families can trust. What started as a small local business has grown into the area's most trusted name in small appliance repair.
Our founder, Michael Thompson, recognized that homeowners needed more than just quick fixes – they needed technicians who would explain problems clearly, provide fair pricing, and stand behind their work. Today, we maintain those same principles in every service call.
With over 15 years of experience, we've repaired thousands of appliances and built lasting relationships with families throughout Providence and surrounding communities. Our commitment to quality service and customer satisfaction has made us the go-to choice for appliance repairs.
Our Mission & Values
What drives us every day
🎯
Quality First
We never compromise on the quality of our work. Every repair is performed to the highest standards using genuine parts and proven techniques.
💡
Honest Communication
We believe in transparency. Our technicians explain problems clearly, provide upfront pricing, and never recommend unnecessary repairs.
⚡
Rapid Response
We understand that broken appliances disrupt your daily life. Our goal is to provide fast, reliable service when you need it most.
Meet Our Expert Team
Professional technicians dedicated to your satisfaction
Michael Thompson
Owner & Lead Technician
With over 20 years in appliance repair, Michael founded the company and leads our team with expertise and dedication to customer service.
Sarah Martinez
Senior Technician
Sarah specializes in kitchen appliances and has been with us for 8 years. Her attention to detail ensures every repair is done right the first time.
James Wilson
Laundry Specialist
James is our go-to expert for washer and dryer repairs. His 12 years of experience ensures your laundry appliances get the best care.
Lisa Chen
Customer Service Manager
Lisa ensures every customer receives exceptional service from first contact through completion. She coordinates scheduling and follow-up.
Our Achievements
Recognition and milestones that matter
🏆 Business Excellence
Awarded "Best Local Appliance Repair Service" by Providence Business News for three consecutive years (2021-2023). Our commitment to quality and customer satisfaction continues to set us apart.
📈 By the Numbers
Over 5,000 satisfied customers served, 2,500+ successful repairs completed, and a 98% customer satisfaction rating. These numbers reflect our dedication to excellence.
🔧 Certifications
All technicians are certified by the Association of Home Appliance Manufacturers (AHAM) and complete ongoing training to stay current with the latest appliance technologies.
💚 Community Partnership
Proud supporter of local community programs and partnered with Providence Housing Authority to provide appliance repair services to qualified residents at reduced rates.
Experience the Difference
When you choose Appliance Expert Repair, you're choosing a team that genuinely cares about your satisfaction. Let us put our 15+ years of experience to work for you.