Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you schedule a repair, contact us for service, or request an estimate.

Personal Information

• Name, address, and contact information (phone number, email address)
• Information about your appliances that require repair
• Payment information (processed securely through third-party providers)
• Communication preferences and service history

Automatically Collected Information

• Website usage data and analytics
• Device information and browser type
• IP address and location data
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services:

• Schedule and complete appliance repair services
• Communicate about appointments, estimates, and service updates
• Process payments and maintain service records
• Improve our website and customer experience
• Send service-related communications and marketing (with your consent)
• Comply with legal obligations and protect our rights

3. Information Sharing

We do not sell, rent, or share your personal information with third parties except:

• Service Providers: We work with trusted partners who help us operate our business (payment processors, scheduling software, etc.)
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Secure data transmission and storage
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Employee training on data protection practices

5. Your Rights

You have the following rights regarding your personal information:

• Access and review your personal information
• Request corrections to inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Data portability (receive a copy of your data)

6. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookie Policy.

7. Contact Information

If you have questions about this Privacy Policy or want to exercise your rights, contact us:

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.