Terms and Conditions

1. Acceptance of Terms

By scheduling service with Appliance Expert Repair And Sales, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Service Agreement

Our service agreement covers appliance repair and maintenance services provided at your residence or business location in Providence, RI and surrounding areas.

Service Scope

• Diagnostic and repair services for household appliances
• Maintenance services as requested
• Parts replacement with genuine or equivalent quality parts
• Service plan on completed repairs (90-day standard service plan)

3. Pricing and Payment

Our pricing is transparent and competitive. All estimates are provided before work begins.

• Diagnostic Fee: A diagnostic fee may apply, which is credited toward the repair cost if repair is completed
• Payment Terms: Payment is due upon completion of service unless other arrangements are made in advance
• Accepted Payments: Cash, check, and major credit cards
• Service Plan: 90-day service plan on parts and labor for all completed repairs

4. Customer Responsibilities

To ensure safe and efficient service, customers agree to:

• Provide clear access to appliances requiring service
• Ensure the appliance area is free from hazards and obstructions
• Remove items from on top of or around appliances when requested
• Be present during service appointments unless alternative arrangements are made
• Maintain safe conditions for our technicians

5. Service Limitations

Our service does not include:

• Repairs to appliances damaged by accident, misuse, or neglect
• Cosmetic repairs or modifications not affecting functionality
• Replacement of entire appliances (we provide repair services only)
• Repair of appliances not previously diagnosed by our technicians

6. Service Plan and Liability

We stand behind our work with a comprehensive warranty program:

• 90-day service plan on all parts and labor
• Service plan covers defects in workmanship and parts supplied
• Service plan does not cover normal wear and tear or misuse
• Damage to surrounding areas or other items is the customer's responsibility

7. Cancellations and Rescheduling

We understand that schedules change. To help us serve you better:

• Please provide at least 2 hours notice for cancellations or rescheduling
• Same-day emergency service may be available with additional fees
• Late arrival may result in rescheduling for safety and quality reasons
• No-show appointments may result in charges for time reserved

8. Emergency Services

Emergency repair services are available 24/7 for urgent situations:

• Emergency service availability may vary based on technician schedules
• Emergency service fees may apply
• Emergency situations include complete appliance failure or safety hazards
• Please call (401) 941-2393 for emergency service requests

9. Parts and Materials

We use quality parts and materials for all repairs:

• Original manufacturer parts when available
• Quality equivalent parts when originals are not available
• All parts are warranted for 90 days from installation
• Customer approval required for parts over $100

10. Contact Information

For questions about these Terms and Conditions or our services, contact us:

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after changes constitutes acceptance of the new terms.