Refund Policy

1. Our Service Commitment

Appliance Expert Repair And Sales stands behind our work with comprehensive service guarantees. We are committed to customer satisfaction and transparent service practices.

2. Payment Terms

Our payment terms are designed to be fair and transparent:

• Diagnostic fees are credited toward repair costs when repair is completed
• Full payment is due upon completion of service
• We accept cash, check, and major credit cards
• All pricing is provided upfront before work begins

3. Service Plan

We provide a comprehensive warranty on all completed repairs:

• 90-Day Service Plan: All parts and labor are covered for 90 days
• Service Plan Coverage: Defects in workmanship and parts supplied
• Service Plan Exclusions: Normal wear and tear, misuse, or accidental damage
• Service Plan Claims: Contact us immediately if issues arise

4. Diagnostic Fee Policy

Our diagnostic policy is straightforward and customer-friendly:

If Repair is Completed

• Diagnostic fee is credited toward the total repair cost
• No additional charges for diagnosis
• Transparent pricing from start to finish

If Repair is Not Completed

• Diagnostic fee may apply for time and expertise invested
• Full explanation provided for why repair is not feasible
• Alternative solutions or replacement recommendations given
• No additional charges beyond diagnostic fee

5. Service Quality Commitment

We guarantee the quality of our work and service:

• Experienced technicians
• Quality parts and materials
• Professional service standards
• Clean and safe work practices
• Respectful treatment of customers and property

6. Customer Satisfaction

Customer satisfaction is our top priority:

• We address concerns promptly and professionally
• Follow-up calls to ensure satisfaction
• Willing to make adjustments if not fully satisfied
• Customer feedback helps improve our service

7. Refund and Credit Policy

While we focus on quality service rather than refunds, we do offer:

• Service Commitment: If repair fails within service plan period, we will fix it at no charge
• Partial Refunds: Rare cases considered on individual basis
• Service Credits: May be offered for service-related issues
• Customer Disputes: Fair resolution through direct communication

8. Emergency Service Policy

Emergency services follow the same guarantee policies:

• Same warranty applies to emergency repairs
• Emergency service fees clearly explained upfront
• Quality standards maintained regardless of urgency
• Follow-up support available 24/7

9. Parts and Materials

Our parts and materials policy ensures quality and value:

• All parts carry the same 90-day warranty
• Original manufacturer parts when available
• Quality equivalent parts when originals unavailable
• Customer approval required for parts over $100

10. Contact for Service Issues

If you experience any issues with our service, contact us immediately:

11. Policy Updates

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date. Our commitment to customer satisfaction remains constant.